Chinese smartphone maker Huawei and Google have been sued due to the infinite boot caused by the reference phone ‘Nexus 6P’.
According to IT Media Android Authority, a law firm ‘Chimicles & Tikellis LLP’ filed a lawsuit against Huawei and Google last Friday on April 17 to the federal court of Texas.
The Nexus 6P is a reference phone optimized for Google’s Android OS (operating system) manufactured by Huawei in September 2015. A reference phone is a phone used as a design drawing for other smartphones and app development since the new version is installed for the first time whenever the Android operating system (OS) is updated.
After the Android 7.0 update at the end of last year, the smartphone was automatically turned on and off. Reddit and other IT online communities are posting that many Nexus 6P users are experiencing infinite booting problems. In this case, the product will suddenly become out of order, and eventually, you will have to replace the mainboard. The smartphone is initialized and all internal information is deleted.
When the problem first came up, Google recognized the infinite boot problem of the Nexus 6P but said it was a hardware problem – Huawei’s fault.
“We have seen a small number of users who are still experiencing infinite boot issues, but we continue to investigate and find that this is a hardware problem,” said Google. “If you are experiencing infinite boot problems, please contact your vendor for warranty or repair options.”
Still, Nexus 6P customers claim that they have not received proper follow-up support.
“Google told consumers to get services through Huawei, but Huawei did not really help with that,” Chimicles & Tikellis LLP said. “Sometimes they told consumers that it was Google’s software problem, not a hardware problem, and even prevented them from being repaired.”
Meanwhile, LG Electronics’ smartphones G4 and V10 were sued for the same problem. According to the federal court in California, users of LG Electronics’ smartphone G4 and V10 users filed a lawsuit against LG Electronics, saying that “an infinite boot caused the device to become inoperable.”